Refund policy

TEJASV ORIGINS — Effective from July 2026

At TEJASV ORIGINS, every order is quality-checked and carefully packed before dispatch. If you are not satisfied with your purchase, please review the policy below and contact us promptly.

Return Eligibility

Condition	Return Eligible?
Item received damaged, defective, or incorrect	✔ Yes — within 48 hours of delivery
Product unused and in original sealed packaging	✔ Yes — required condition
Product opened, used, or consumed	✘ No — not eligible
Return request raised after 48 hours of delivery	✘ No — outside return window
Damage due to improper storage after delivery	✘ No — not eligible
Fresh coconut products (Semi-husked / Whole Dry) once delivered	✘ No — perishable, non-returnable

How to Raise a Return Request

Step	Action
1	Contact us within 48 hours of delivery via WhatsApp at +91 96639 93797 or email at tejasv.origins@gmail.com
2	Share your order number, a clear photo or video of the damaged/defective product, and your reason for return
3	Our team will review your request within 24–48 hours and confirm the next steps

Refund Process

Payment Method	Refund Method	Timeline
UPI / Card / Net Banking (Prepaid)	Refunded to original payment method	5–7 business days
Cash on Delivery (COD)	Bank transfer (share details when raising request)	5–7 business days after details received

Replacement Option

If you prefer a replacement over a refund, we will dispatch a fresh product at no additional cost, subject to stock availability. Please mention your preference when raising the return request.

Return Shipping Costs

Reason for Return	Who Bears Shipping Cost?
Wrong item / damaged product (our error)	TEJASV ORIGINS bears the cost
Any other reason	Customer bears the return shipping cost

Order Cancellations

Order Status	Cancellation Policy
Before dispatch	Full refund — contact us immediately at +91 96639 93797
After dispatch	Cancellation not accepted — raise a return request after delivery